Custom Voice Automation Solutions to Engage Your Customers

Activate a Customized Voice Automation Project to Engage Your Customers.

Voice Automation is a big category of business integration products. If you can imagine it, we can build it.

There are limitless features we can build including a speech-to-text, text-to-speech, Auto Attendants, advanced Call Center processing, screen pops, CRM integrations, inbound advanced auto attendants, outbound surveys, etc.

Benefits include:

• Cost Savings
• Delivering a Consistent On-Brand Message
• Innovation and Growth, like round-the-clock updates to customers
• Proactive Customer Care, like surveys and automatic ticket updates

Sample Features include:

• Automating routine follow-up allows your agents to focus on higher value activities.
• Inbound Ticketing allows your customers to easily check the status of their open support tickets. With built-in ScreenPop, your customers will never need to repeat themselves.
• Outbound Support Ticket Update allows you to proactively alert your customers when the status of their support ticket changes.
• The Collections feature allows you to follow up on overdue payables quickly and easily through automation of outbound collections calls.
• With Teleclock, your field staff can clock on and off from the work site using any standard telephone with a personal PIN. We export the data directly to your payroll system.

If your business is interested in Voice Automation, drop us a line at 800.456.5800 or email us at clientservices@impulse.net.