Activate a Customized Voice Automation Project to Engage Your Customers.
Voice Automation is a big category of business integration products. If you can imagine it, we can build it.
There are limitless features we can build including a speech-to-text, text-to-speech, Auto Attendants, advanced Call Center processing, screen pops, CRM integrations, inbound advanced auto attendants, outbound surveys, etc.
Benefits include:
- Cost Savings
- Delivering a Consistent On-Brand Message
- Innovation and Growth, like round-the-clock updates to customers
- Proactive Customer Care, like surveys and automatic ticket updates
Sample Features include:
- Automating routine follow-up allows your agents to focus on higher value activities.
- Inbound Ticketing allows your customers to easily check the status of their open support tickets. With built-in ScreenPop, your customers will never need to repeat themselves.
- Outbound Support Ticket Update allows you to proactively alert your customers when the status of their support ticket changes.
- The Collections feature allows you to follow up on overdue payables quickly and easily through automation of outbound collections calls.
- With Teleclock, your field staff can clock on and off from the work site using any standard telephone with a personal PIN. We export the data directly to your payroll system.
If your business is interested in Voice Automation, drop us a line at 800.456.5800 or email us at clientservices@impulse.net.
