Give your customers the ability to message your team from your website! With the ClearStar-Unity Contact Center, you can place a web chat pop up on your company website, making it easier for current and prospective customers to communicate with you!
The ClearStar-Unity Contact Center integrates directly into the Unity Call Control application. An agent can work entirely from one desktop application using 4 different forms of customer communication.
Highlights include:
- Multi-channel customer service
- Track and respond to email, web chat, and web call back requests through one centralized desktop call control application.
- Easy website integration
- Customizable icons and a one-time copy-and-pasteable HTML code make website integration easy.
- Equipping agents with the right tools
- Agents have repositories of approved common responses and important resources, as well as the ability to transfer chats to other agents
- Intelligent routing
- Route web chats through different phases of agents, similar to call center routing.
For an in-depth video of how to use the Unity Contact Center, please take a look at the below video from the creators of Unity:
If you think that your business can benefit from the ClearStar Unity Contact Center, be sure to request your free trial today by calling us at 800.456.5800 or email us at clientservices@aseva.com.
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