Business Texting

A business texting platform is a software solution that enables organizations to send and receive text messages using a dedicated business number or integrated communication tool. It replaces the need for personal phones by centralizing all SMS, MMS, and chat messages into one dashboard that teams can access from anywhere.

The best business SMS solutions offer automation, analytics, and CRM integrations that make it easy to manage customer conversations at scale. At Aseva, we help you identify providers that offer the right combination of features – from automated workflows to reporting and compliance controls – so your team can communicate more efficiently and professionally.

Business texting services are secure when implemented through the right provider. Modern business SMS platforms use encryption, authentication, and access controls to protect messages, along with data retention policies and audit trails to support compliance requirements for industries like healthcare, finance, and government.

Aseva partners with providers that take security seriously – offering enterprise-grade protection, SOC 2 compliance, and customizable permissions. We help you evaluate which provider’s safeguards best align with your internal policies and customer data standards.

Enterprise text messaging platforms are designed for large organizations that need to send high volumes of messages securely and manage communications across multiple departments or locations. These platforms typically include features like centralized administration, audit logs, user permissions, and encryption to maintain compliance and control. Aseva helps enterprises compare enterprise SMS messaging providers to ensure your chosen platform meets both performance and security requirements.

Yes – many business texting platforms offer integrations with popular CRMs, marketing systems, and support tools like Salesforce, HubSpot, or Zendesk. This allows your team to send and receive messages directly within the systems they already use, automatically logging interactions and updating customer records. At Aseva, our experts will help you identify providers that offer native or API-based integrations to ensure your messaging strategy aligns with existing workflows. 

The best texting service for your business will depend on your company’s size, goals, and integration needs. Some providers specialize in customer engagement and marketing campaigns, while others focus on service notifications, internal collaboration, or enterprise-scale compliance.

Aseva helps you compare multiple business messaging providers to find the one that aligns with your operational needs and budget. We evaluate capabilities like automation, reporting, scalability, and support to ensure you’re getting a platform that can grow with your organization.