When Rob Hale joined PrideStaff as CIO, he inherited two critical technology projects that had lost momentum.
The first was an on-premise VoIP deployment that had never been completed. Employees experienced poor call quality and a total lack of visibility into call metrics, which made it impossible to assess performance or improve customer experience. PrideStaff's internal IT team didn’t have the expertise to overhaul the system, leaving operations fragmented and staff frustrated.
Meanwhile, the staffing firm had already invested in a new SD-WAN solution from another vendor, but its deployment was stuck in limbo. The vendor required advanced network configuration changes that PrideStaff's team couldn’t complete independently, and without outside support, the project – and the network improvements it promised – were going nowhere.
PrideStaff needed a partner who could modernize its communications, improve reliability, and help deploy its SD-WAN solution successfully, all while supporting the CIO’s vision to strengthen IT operations across all of its branch locations.
Aseva's provisioning specialists interviewed key stakeholders to understand PrideStaff's objectives for the communication system. After recommending a modern, cloud-based Cisco Webex solution, the Aseva team conducted a full inventory, ported the numbers, completed the cutover, and provided hands-on training to ensure every employee could confidently navigate and manage the system.
At the same time, Aseva’s NOC team partnered with the company's existing SD-WAN vendor to review project requirements, gather network parameters, and develop a detailed Method of Procedure (MOP) to guide rollout. Throughout both projects, Aseva acted as an extension of PrideStaff’s IT team, ensuring every technical detail aligned with its business goals.
"With Aseva's help, our communications are stronger, our network is agile, and our teams have what they need to serve customers better." - Rob Hale, PrideStaff
With Aseva’s help, PrideStaff modernized its voice and network infrastructure across all locations. The staffing company now enjoys: